HENSCHKE COLLECTORS WINE CLUB
Simply log in to our website with your email address and password or one-time code and select âWine Clubâ then âView Packagesâ. The pack you are subscribed to will display âUpdateâ rather than âJoinâ. You are able to switch between pack types, however please note that we do process payments at the beginning of the shipping month (February, June and October), so itâs a good idea to contact our Customer Service Team at sales@henschke.com.au or +61 8 8564 8223 to change your pack before your payment is processed. Each pack is curated by us just prior to shipping, covering a range of varieties and styles for you to enjoy now with family and friends, or to add to your cellar for special occasions. You can see which wines are typically available in each pack on the âSubscriptionsâ page. If you would like to choose your own wines, you can âCurate your own Henschke Selectionâ. This subscription allows you choose how many wines you receive, at an interval of your choice. Henschke Collectors wine club packs are shipped in February, June and October each year. We process payments at the beginning of the noted month and aim to ship the packages near the 15th. If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in to our website with your email address and password or one-time code and select âWine Clubâ then âView Packagesâ. The pack you are subscribed to will display âUpdateâ rather than âJoinâ. From there, you can edit the shipping details for your current shipment. If you have moved or would like to permanently change your shipping address, Simply log in to our website with your email address and password or one-time code and select âWine Clubâ then âView Packagesâ. The pack you are subscribed to will display âUpdateâ rather than âJoinâ. From there, you can edit your shipping details. If you would like to receive more wine in addition to your six-bottle case, please feel free to contact our Customer Service Team at sales@henschke.com.au or +61 8 8564 8223. If you would like to add more wine to your shipment ongoing, they can help you change your subscription to âCurate your own Henschke Selectionâ. As a member of Henschke Collectors wine club, you have access to wines that are exclusive to cellar door, made from smaller parcels of fruit and available to you at special prices. Simply log in to your account and browse our online store. Credit card payments will be processed at the beginning of each shipping month (February, June and October). You can cancel your subscription package at any time by contacting our Customer Service Team at sales@henschke.com.au or +61 8 8564 8223. ONLINE STORE PURCHASES You should be able to see your shopping bag in the top right-hand corner of the site; click on this icon to proceed to checkout. We ship our online orders twice weekly, with Australia Post. Due to our wineryâs remote location, please allow up to two weeks for delivery.
We ship locally and internationally. Within Australia we charge a $15.00 flat shipping rate. Domestic orders of $240.00 or more will receive complimentary shipping. For international rates, please contact our Customer Service Team at sales@henschke.com.au or +61 8 8564 8223. If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee please contact our Customer Service Team at sales@henschke.com.au or +61 8 8564 8223 â weâre here to help!
Which package did I sign up for?
Can I switch subscription packages?
What wines will be in my shipment
Can I choose the wines for my shipment?
When will the next package be shipped?
I will be away during my next shipment, what can I do?
Can I change the address my wine is shipped to?
Can I add more wine to my package?
What additional wines are available to me?
When will my credit card be charged?
Can I cancel my subscription package?
I am done shopping. What now
When will my items arrive?
What are the shipping costs?
Problem with your delivered products?