Frequently Asked Questions

GENERAL

WHEN ARE NEW VINTAGES OF HENSCHKE WINES RELEASED?

We release new vintages regularly throughout the year. To hear about the latest Henschke news and announcements, become a Henschke Cellar Member.  

Our Single Vineyard Release occurs in May of each year, while our Barossa Legacy Collection is launched in July. Henschke Cellar Members receive priority access to purchase these wines.   

HOW DO I PURCHASE MUSEUM AND RARE WINES?

Our Museum and Rare Collection is released in August of each year. A small selection is available to purchase directly from our Cellar Door and website, as well as fine dining restaurants across Australia. Henschke Cellar Members receive priority access to purchase these wines. 

WHERE CAN I FIND TASTING NOTES?

Vintage release tasting notes are written by the Henschke winemaking team at the time of release. They are available for download via our vintage charts

WHEN SHOULD I OPEN MY HENSCHKE WINES?

Our vintage charts represent the optimal drinking age in relation to ideal cellaring conditions for each of our wines. 

HOW SHOULD I STORE MY WINE?

Our cellaring guide outlines how to create ideal cellaring conditions at home.  

WHERE CAN I FIND HENSCHKE WINE LOCAL TO ME?

Henschke wines are available in many independent fine wine retailers across Australia, as well as fine dining restaurants. See our distributor information

CELLAR DOOR

WHEN IS YOUR CELLAR DOOR OPEN?

We are open Monday to Saturday from 9:00am to 4:30pm, and closed Sundays. On public holidays, we open 10:00am to 3:00pm and are closedGood Friday,Christmas Day and New Year’s Day.  

DO I NEED TO MAKE A BOOKING?

Bookings are essential to guarantee your tasting experience at Henschke. Make your booking via our website, over the phone or email. Our Cellar Door tastings are a 1-hour seated experience. We do our best to accommodate walk-in customers without a booking, but cannot guarantee this during busy periods. 

DO YOU CHARGE FOR TASTINGS?

We offer a range of tasting options to suit different price points and our tasting fees are either waived or redeemed upon bottle purchases in our Cellar Door. Tasting fees are not redeemable for our Hill of Grace or Mount Edelstone Experiences.

ARE CHILDREN WELCOME?

Children are welcome at our Cellar Door and must be supervised at all times. We are a working winery and there is often heavy machinery being operated and vehicles moving around the property. Please let us know if you are bringing children at the time of your booking, so we can ensure there is seating available for them.  

CAN I BRING MY DOG?

Dogs are welcome on a lead and must be tied up outside of our Cellar Door. Please be aware that we have a winery dog onsite that is not restrained. Guide and assistance dogs are welcome both inside and outside of our Cellar Door. 

CAN I LOOK AROUND THE WINERY? DO YOU OFFER TOURS?

Guests visiting our Cellar Door are not permitted to walk around the property or winery without a guide, as we are a working winery and there is often heavy machinery being operated and vehicles moving around the property.  

We offer guided tours as part of our Hill of Grace Experience and Mount Edelstone Experience, and these must be booked in advance.  

DO YOU SERVE FOOD?

While we don’t serve food or coffee at our Cellar Door, we are  located 10 minutes from Angaston and 20 minutes from Tanunda, where there is a great range of cafes and restaurants. Please ask our team or visit Barossa.com for recommendations.

CAN I BUY A GLASS OF WINE TO DRINK?

Due to licensing restrictions, we only offer guided tastings at our Cellar Door and are unable to offer wine by the glass.   

PRIVATE TOURS AND EXPERIENCES

DO I NEED TO PRE-BOOK YOUR EXPERIENCES?

Bookings are required for our experiences, as they are very popular and are often booked out well in advance. If your preferred booking time is not available on our website, please contact our tours team to discuss availability.

HOW CAN I CHANGE MY BOOKING?

Please contact our tours team as soon as possible - we will do our best to accommodate any changes.  

ARE THE EXPERIENCE FEES REDEEMABLE?

The fees for our Henschke experiences are not redeemable on bottle sales. 

WHERE DO YOUR EXPERIENCES DEPART FROM?

Experiences depart from our Henschke Cellar Door in Keyneton. Please arrive 5 minutes prior to your booking time. 

CAN CHILDREN JOIN THE EXPERIENCES?

Guests must be aged 18+ to participate in the wine tasting. Children can be accommodated on our experiences with accompanying adults on request (please make note of this in your booking). 

DO YOU SERVE FOOD?

While we don’t serve food or coffee as part of our experiences, we are located 10 minutes from Angaston and 20 minutes from Tanunda, where there is a great range of cafes and restaurants.

Please ask our team or visit Barossa.com for recommendations.

WHAT TYPE OF FOOTWARE SHOULD I WEAR?

We encourage you to wear enclosed footwear (i.e. boots or sandshoes/sneakers), as all guests who visit our vineyards must abide by biosecurity protocols, including immersing the soles of your shoes in a footbath before entering the vineyard to help prevent the spread of soil-borne pests such as phylloxera. 

VINEYARDS

CAN I VISIT YOUR VINEYARDS?

We offer guided vineyard tours as part of our Hill of Grace Experience and Mount Edelstone Experience. Bookings can be made via our website.

EVENTS

WHAT EVENTS DO YOU HAVE COMING UP?

Please visit our News and Events for the latest.

CAN I BOOK A FUNCTION OR WEDDING AT HENSCHKE?

Unfortunately, due to limited space we are not set up to host weddings or large functions. We offer semi-private, guided tastings for groups of up to 12 people where we immerse guests in our history and wines. Group tastings can be booked by contacting our Cellar Door team

SHIPPING

WHAT IS THE COST FOR SHIPPING?

We charge a flat shipping rate of $20 within Australia. For domestic orders of $250 or more, shipping is complimentary. For international shipping rates, please contact our customer service team

WHICH COUNTRIES DO YOU SHIP TO?

We ship Australia wide, as well as overseas. For international shipping rates, please contact our customer service team

WHEN WILL MY ORDER ARRIVE?

We ship orders twice weekly with Australia Post. Due to our winery’s remote location, please allow up to two weeks for delivery. For additional support with your order, contact our customer service team.

WHAT IS YOUR HEAT DELIVERY POLICY?

To ensure your wines arrive in the same condition as they leave our winery, we do not ship orders when the weather forecast is over 31°C in South Australia or the receiving state. You will be notified if your order is impacted. 

CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER?

Please contact our customer service team as soon as possible after placing your order. 

MY ORDER IS DAMAGED OR FAULTY. WHAT SHOULD I DO?

If your order is faulty, damaged or not what you purchased, please contact our customer service team. Please keep any contents and packaging for quality assurance and insurance purposes.

WHAT ARE THE TERMS AND CONDITIONS OF MY PURCHASE?

Read our standard terms and conditions of sale.

HENSCHKE COLLECTORS WINE CLUB

HOW MUCH IS SHIPPING?

We offer complimentary shipping within Australia on all Henschke Collectors wine club packs. For international shipping rates, please contact our customer service team

WHEN WILL I RECEIVE MY WINE?

Wine club packs are delivered three times per year (every four months), with the delivery date based on your sign up anniversary. You can log in to your Henschke account to see when your next shipment will arrive.

Prior to receiving your wine, you will be emailed an Australia Post tracking notification with your estimated delivery time. If you have chosen the ‘Curate Your Own’ pack, then you will receive your shipment at the interval of your choosing. 

WHEN WILL I BE CHARGED FOR MY PACK?

Credit card payments will be automatically processed on the billing date listed in your Henschke account. You can log in to view this at any time.

You will receive an email notification from our team prior to being billed. This email will also confirm your delivery address.

WHICH WINES WILL BE INCLUDED IN MY PACK?

Each pack is curated by our team prior to shipping. Please refer to our Wine Club page for further information.

CAN I CANCEL OR PAUSE MY WINE CLUB PACK?

You can cancel or pause your wine club pack at any time. Simply log into your Henschke account and update your wine club preferences. 

CAN I CHANGE MY DELIVERY ADDRESS OR CREDIT CARD DETAILS?

Simply log into your Henschke account via our website and update the delivery address or credit card listed on your account under subscriptions.This must be done 7 days prior to being billed for your next shipment.  

CAN I GIFT A WINE CLUB PACK?

If you would like to gift a Henschke Wine Club subscription, you can add the recipient’s shipping address when making payment.

HENSCHKE CELLAR MEMBERSHIP

HOW DO I JOIN THE HENSCHKE CELLAR MEMBERSHIP PROGRAM?

Becoming a Henschke Cellar Member is easy. Simply create an account using a valid email address. A purchase is not required to join our membership program. 

DOES IT COST TO JOIN?

It is free to become a Henschke Cellar Member.  

HOW DO I ACCUMULATE SPEND TOWARDS THE MEMBERSHIP?

Members can accumulate spend towards the Henschke Cellar Membership Program by making a purchase:

  • Through our website Henschke.com.au;
  • Through Henschke telephone sales;
  • Through Henschke email sales;
  • At official Henschke events;
  • On tickets to official Henschke events;
  • On paid bookings for Henschke experiences.

To check your membership status, please log in to your Henschke account.

HOW LONG ARE MY MEMBERSHIP REWARDS VALID?

Membership rewards (excluding birthday gift vouchers) are valid for 12 months from the date that you qualify for that level. 

WHEN WILL MY MEMBERSHIP LEVEL CHANGE?

Your Henschke Cellar Membership level is calculated based on a rolling 12-month period. You will have access to your membership benefits for a period of 12 months from the date you qualify for that level. At the end of the 12-month period, we will determine which level you will be allocated to moving forward based on your eligible expenditure within the 12-month period. If you each a higher level during that 12-month period, based on further eligible expenditure, you will be allocated to that higher level and the rolling 12-month period will re-commence. 

TERMS AND CONDITIONS

Read the terms and conditions associated with the Henschke Cellar Membership Program.

Still can't find what you are looking for? Please reach out to our customer service team – we’re always happy to help. 

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