Terms & Conditions

This website and its contents are owned or licensed by Cyril Henschke Pty Ltd (Henschke, we, us or our).


Under Australian laws, it is an offence to supply alcohol to persons aged under 18 years old and for such persons to purchase or receive liquor.

You may only use this website if you are aged 18 years or over, or otherwise over the legal drinking age in your country of residence. Please immediately exit this website if you do not meet these requirements.


To the maximum extent permitted by law, these terms and conditions (Terms and Conditions) govern the use of this website, and we may amend them from time to time. Every time you use this website or post content or materials on it, you acknowledge to us that you:
(a) have read the Terms and Conditions as they stand at the time and agree to be bound by them; and
(b) are aged 18 years or over, or otherwise over the legal drinking age in your country of residence.

If any of these Terms and Conditions are illegal or unenforceable at law, they may be severed and the remaining Terms and Conditions will continue in full force and effect.


Unless expressly stated otherwise, we own or are licensed to use all content appearing on this website (including trademarks, logos and copyright material). You must not use any trademarks, logos, copyright material or other content on this website, except with our express written consent or as permitted under applicable Australian and international laws.


Unless stated otherwise, we grant to you a personal, non-transferable, revocable and non-exclusive license to use any files that we expressly state are available for download on this website, for your own personal use. You must not copy, communicate to the public, modify, reverse engineer, or otherwise transfer any right in those files.

We cannot guarantee that any information (including any file) obtained from this website is free from computer viruses, other faults or defects. It is your responsibility to scan the information for computer viruses, and you assume the risk of any damage to your computer and associated equipment arising out of installation, downloading or use, of this website.


Our website may contain links to other websites or advertisements of goods and services available from third parties. We are not responsible for the content of those websites or advertisements, or any goods or services made available on them. Unless expressly stated otherwise, we are in no way endorsing, sponsoring or suggesting an affiliation with that party or their goods or services.


You are fully responsible for any content (including any testimonials, comments, suggestions, ideas, graphics or any other material) that you provide to us for display on the website. We will not treat this content as confidential and we may use it for purposes which include advertising or marketing. By providing content to us, you grant us a licence to use that content in any way without payment or reference to you.

You agree not to use this website to post or display:
(a) content that you do not have the right to post or display, or that violates the intellectual property, confidentiality, privacy or other rights of any person or entity;
(b) content that is offensive, abusive, defamatory, discriminatory or false or misleading;
(c) advertising or promotional materials of any kind; or
(d) content that contains software viruses or anything harmful to this website.

We reserve the right to edit or remove any user content at any time.


Our Privacy Policy sets out the ways in which we may collect, store, use and manage your personal information, and the physical, electronic and security measures we will take to protect your personal information.

However, by supplying us with personal information through this website, you accept the inherent security risk of dealing online over the internet and agree not to hold us responsible for any breach of security, unless we have breached a law or been negligent or in wilful default of our duties to you.

When you register as a customer on our website, or for our Henschke Collectors wine club, you will be asked to create a password. You are responsible for maintaining the confidentiality of your password. You are responsible for any activities that occur using your password and you must immediately notify us if you become aware of any unauthorised use of your password.

We reserve the right to disclose information about users of this website to third parties, provided that the information is not personal information and will not identify any individuals.


We support the responsible service of alcohol and you may only purchase alcohol from us or our associates if you are aged 18 years or over.

Goods will be despatched by Henschke Cellars Pty. Ltd. (Henschke) under SA Liquor Licence No. 57606996

You agree that:

(a) both you and the person(s) receiving a delivery of goods purchased from our website are aged 18 years or over;

(b) if you place an order for goods on our website, you enter into a contract with Henschke for the supply of those goods. Each accepted order is a separate contract;

(c) Henschke can accept or reject an order for any reason, including (without limitation) unavailability of goods, an error in the pricing, image or goods description, or an error in your order;

(d) all information and data you provide when ordering is accurate, complete and up to date, and you will promptly notify us of any changes to this information or data;

(e) all prices quoted for wine and other goods sold are displayed in Australian Dollars (AUD) and are inclusive of GST. Your freight and handling charges will be calculated and added to the purchase price before you are asked to place your order. Prices listed on this website are subject to change until you have paid for the goods;

(f) once you have placed your order, you may make payment by Visa, American Express & Mastercard. Henschke will send you an electronic tax invoice/receipt via email when your payment has been processed;

(g) once the payment for your order has been processed, you will be unable to cancel it. Henschke only accepts online orders from, and delivers to, mainland Australia and Tasmania;

(h) if you are using this website from outside Australia and/or wish to place an order for delivery outside Australia, please email sales@henschke.com.au and Henschke will arrange separately the terms of that order with you;

(i) The payment system on this website uses industry standard Secure Socket Layer (SSL) technology to encrypt and protect your credit card details;

(j) Henschke will deliver your goods after it has have processed your payment. Delivery to Australian capital cities and surrounding suburbs is within approximately 14 working days. Henschke will not deliver any goods to persons who cannot provide satisfactory evidence that they are aged 18 years or over. It is not responsible for any loss resulting from late delivery;

(k) Henschke will use its best endeavours to ensure that goods are available for delivery, and in most cases will notify you if goods are unavailable before you place your order. However, in some cases this will not be possible and it will need to reject an order for goods after it has processed your payment. In these cases, it will refund you in full all amounts you have paid for the unavailable goods;

(l) Henschke cannot provide rainchecks for products ordered from our website;

(m) once the goods have been delivered to the nominated delivery address, you assume all risk and title in the goods (including the risks associated with storing the goods); and

(n) Henschke will comply with all Australian laws that relate to the delivery of wine that has been ordered from our website.


Any promotions or offers for items advertised on our website are available while stocks last unless otherwise advertised.


If you have a question or complaint regarding your wine purchase, you can raise it with us by:

Emailing sales@henschke.com.au

Calling us on +61 (0)8 8564 8223

It is our policy that all faulty wine be returned to the winery for review – this can be done by taping the neck of the bottle and sending it back to our Reply Paid address (at no cost to you):

Reply Paid
PO Box 100
SA 5353

If you have a question or complaint about how we have handled your Personal Information, our complaints handling procedure is set out in our Privacy Policy.


We provide this website on an “as is” basis. We will take all reasonable steps to ensure that this website is accurate, but make no representation as to its accuracy, completeness, currency or the reliability of the content.

To the maximum extent permitted by law, all warranties and implied terms are excluded from these Terms and Conditions. To the extent that we or Henschke breaches these Terms and Conditions or any warranty or term implied in these Terms and Conditions, ours and Henschke’s liability is limited to, at our respective discretion:
(a) replacement of the goods or supply of equivalent goods; or
(b) payment of the cost of replacing the goods or acquiring equivalent goods; and in the case of services:
(c) supply of the services again; or
(d) payment of the cost of having the services supplied again.

To the maximum extent permitted by law, you also waive any and all claims that you may have against us, Henschke or our respective related companies otherwise arising out of your use of this website.


The laws of South Australia, Australia, govern these Terms and Conditions.